Cancellation and Refund Policy for Rosobongo Sweets

At Rosobongo Sweets, we strive to provide the best quality products and service. Please read our cancellation and refund policy carefully before placing your order.

Order Cancellation

Orders can be cancelled within 10 minutes of placing them, provided they have not yet been processed or dispatched. To request a cancellation, please contact us immediately at the details below. Once an order is processed or dispatched, it cannot be cancelled.

Refund Policy

Due to the perishable nature of our products, we do not offer refunds for orders once they have been shipped or delivered.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with your order details and clear photos of the product. We will review your request and offer a replacement or refund as applicable.

Eligibility for Refund

• Products must be unused and in their original packaging (if applicable).
• Requests must be made within 24 hours of receiving the order.
• Proof of damage or incorrect item must be provided.

Refund Process

Once your refund request is approved, the refund will be processed to your original payment method within 7–10 business days. The time taken to reflect in your account may vary depending on your bank or payment provider.

Contact Us

If you have any questions or concerns regarding our cancellation and refund policy, please contact us at:
help.rasobongo@gmail.com
+91 99673 01444